CONTACT US

Email: orders1234clothing@gmail.com

ONLINE STORE ACCOUNT

By creating an account with a personal username and password you will have the following benefits:

• Edit profile information
• Enjoy a faster, easier checkout
• Save items in your shopping cart for later visits
• More personalized shopping experience
• View Order History

SHIPPING

DOMESTIC: (USA) orders usually take 3-4 business days from shipment date to be delivered. Just because you receive an email saying your item was shipped does not necessarily mean it will be shipped that day; it just means the order was processed for shipment. Your order will be processed and sent to our fulfillment area to be fulfilled as fast as possible. Orders usually take 1-3 business days to be processed and shipped. We currently use USPS to process all orders. 

 

INTERNATIONAL: We ship to most regions. International Shipments can sometimes take anywhere from 2 to 8 weeks. Note, delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. If we anticipate a longer lead time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship. We currently use USPS to process all international orders.

***Please be aware that some of the international orders are taking longer than usual to arrive***

Once the Parcel is scanned through Los Angeles CA we are not able to track the parcel. You would need to contact your local postal service for further information regarding delayed shipments.

USPS:

• Priority Mail: 3-4 business days transit (This is not an expedited method of shipping) 
• Priority Mail International: Shipping times vary but typically arrives in 10-14 days depending on locality

RETURNS & EXCHANGES 

If you received an item that does not fit properly or you have decided you no longer want the item, we request that you send the item back to our facility within 30 days of delivery.

***ITEMS MUST BE UNWORN & IN NEW CONDITION FOR THE RETURN TO BE PROCESSED

• WE DO NOT ACCEPT REFUND/EXCHANGES FOR "CLOSEOUT" ITEMS.
• SALE ITEMS WILL BE GIVEN STORE CREDIT FOR THE SALE PRICE

Return Address:

1234 CLOTHING 

11760 Telegraph Rd

Box 5041

Santa Fe Springs CA 90670

PLEASE NOTE: WE DO NOT COVER SHIPPING COST FOR RETURNS/EXCHANGES, ALL SHIPPING COST AND TAXES INCURRED ARE NON REFUNDABLE AND ARE THE CUSTOMER’S RESPONSIBILITY. 

Returns:

To make a return please include a note with the following information in your package:

• Full Name, Email Address, and Phone Number
• A copy of your packing slip / order confirmation
• A note explaining the reason for the return

Once your package is received & inspected you will received a refund for the amount of the product, and a refund confirmation via email.

Exchanges:

To make an exchange please include a note with the following information in your package:

• Full Name, Email Address, and Phone Number
• A copy of your packing slip / order confirmation
• A note indicating the returned item is for an exchange

Once your package is received you will be issued a store credit for the return product amount to repurchase the desired size/item that you prefer. 

 

STORE CREDITS

Store credits will be credited to your account and emailed within approximately 5 business days from the date the return is received back to us.

You may use your store credit at any time. Store credit can be applied towards a purchase over the limit of your account credit balance, additional to your card info. 

To find your store credit, you will receive an email informing you of the store credit balance issued to your account, after checking out in the store, you will be directed to a payment page where you will see the option to use “internal credit” in your checkout bag.

 

DAMAGED GOODS

Defective and/or damaged merchandise due to shipping must be reported within 30 days of purchase or will no longer be accepted.

Please notify by email and send a photo of the damaged goods with a description of what is wrong. We will gladly replace goods.